Frequently Asked Questions
All your questions answered about lv18a
Everything you want to know about account, bonuses, payments, and support — find straightforward answers to all your questions on lv18a's detailed FAQ page.
About our help guide
We have compiled the questions that come up most often while playing at lv18a. From withdrawals to account verification, claiming the welcome bonus, deposit methods, and managing your membership — you will find accurate and up-to-date information on each topic here. If your question is not answered, contact our 24/7 live chat or email — we are always ready to help in Bengali.
Detailed Q&A
Browse the sections below to find your question.
Withdrawals
Yes, winnings from bonuses can be withdrawn, but the wagering requirement must be met first. For the welcome bonus, the wagering requirement is 25 times the bonus amount — meaning if you receive a ৳1,200 bonus, you need to place ৳30,000 in bets before the bonus winnings become withdrawable. Wagering is calculated on the bonus amount only, not on the deposit.
Yes. At lv18a, withdrawals are available seven days a week, 24 hours a day. Weekends or late nights do not stop the process. Funds typically reach your bKash, Nagad, or Rocket account within 1 hour after the request is approved.
Most requests are processed within 1 hour. However, delays can occur for reasons such as incomplete account verification, unmet wagering requirements, or an incorrect mobile number on file. Contact live chat and support will look into the matter promptly.
The minimum withdrawal amount at lv18a is ৳500. The same limit applies to all three methods — bKash, Nagad, and Rocket. Once a withdrawal is successful, the funds are typically credited to your mobile wallet within 1 hour.
Account Verification
The National ID Card (NID) is generally the most accepted document. A passport or driving licence can also be submitted. The document photo must be clear and legible — blurry or damaged images may not be accepted. Make sure your name and photo are clearly visible on the document.
Account verification is done for your own protection. It confirms that the actual account owner is managing the transactions. It prevents fraud and unauthorised transactions and helps keep the platform a secure environment. Once verification is complete, future withdrawals will go through more smoothly.
Yes, this is very important. The name on your lv18a account and the name registered on your bKash / Nagad / Rocket wallet must be the same. A name mismatch can cause your withdrawal request to be held. Provide the correct name at registration, and if you need to change it later, contact support.
If your verification is rejected, the reason is usually communicated via email or live chat. The most common reasons are a blurry image or a name mismatch. Submit again — this time take a clearer photo and make sure all information on the document is readable. The support team will review the new submission.
lv18a stores your personal information and documents with complete confidentiality. All data is kept secure using SSL encryption and is not shared with third parties. For more details, please read our privacy policy page.
Member Account
Use the "Forgot password" option on the login page. Enter your registered email or mobile number and a reset link will be sent. Click the link to set a new password. If you don't receive the reset email, check your spam folder or get help via live chat.
Yes, you can log in to lv18a from any device. Go to the lv18a Login page and enter your username and password. The first time you log in on a new device, an additional verification step may appear — this is done to protect your account.
First, make sure your username and password are correct. Check whether Caps Lock is on. Clear your browser's cache and cookies and try again. If the problem continues, try a different browser or device. If that still doesn't work, let us know via live chat — 24/7 support is ready.
To change personal information, go to account settings or notify the support team directly via live chat. For security reasons, identity verification may be required before changes are made. Keeping your information correct is important because it is linked to password resets and withdrawals.
Welcome Bonus
The bonus is added automatically when you make your first deposit after opening an account. No separate code is needed. Deposit ৳1,000 and you will receive a ৳1,200 bonus, bringing your total balance to ৳2,200. The maximum bonus available is ৳20,000. Make sure the bonus option is active before making your first deposit.
No. The welcome bonus can be received only once per member — at the time of the first deposit. If the same person attempts to claim the bonus by opening multiple accounts, it will be considered a rule violation and the account may be suspended. See the terms and conditions for the full rules.
At lv18a, bets placed on most slots, fishing games, and casino games generally count toward wagering requirements. However, some specific games or betting markets may contribute less. Read the bonus terms and conditions or ask via live chat to find out which games help you complete the requirements fastest.
Yes, you can cancel a bonus if you wish. Keep in mind — cancelling a bonus will also void any winnings earned from it. To cancel a bonus, let support know through your account settings or live chat. After cancellation, you can withdraw your own deposited amount directly.
How to Deposit Money
lv18a currently supports three methods: bKash, Nagad and Rocket (Dutch-Bangla Bank's mobile wallet). The minimum deposit amount is the same for all three — ৳500. These familiar mobile wallet methods are the most popular and secure in Bangladesh.
Log in to your account, go to the deposit page, and select bKash. Send money from your bKash app to the number shown. Enter the reference number correctly. Your account is usually credited immediately after the transaction is confirmed. If you have any issues, contact support with your transaction ID.
Yes, Nagad is fully supported at lv18a. From the deposit page, select Nagad, then complete a Send Money to the number shown via the Nagad app or by dialing. Deposit a minimum of ৳500. Once the transaction is complete, your account balance will be updated automatically.
Deposits are usually reflected instantly. Delays can be caused by: sending money to the wrong number, leaving out the reference code, or network delays. Contact live chat with a screenshot and transaction ID — support will verify and manually credit your account quickly.
The minimum deposit amount at lv18a for any method (bKash, Nagad, or Rocket) is ৳500. When you deposit at least this amount for the first time, a 120% welcome bonus is added automatically. Example: a ৳1,000 deposit earns a ৳1,200 bonus, giving you a total balance of ৳2,200.
Still have questions? We're right here
If you can't find the answer to your question in the FAQ, our expert support team is always ready to help. Assistance is available in both Bengali and English.
Log in to lv18aLive Chat
24/7 instant support — log in to the site and start a chat.
Email Support
[email protected] — for any detailed inquiries.